Fresh Eyes for Companies that are All Heart

Fresh Eyes for Companies that are All Heart

The CEO of a major international company falls ill for the second time in two years.  The first illness, diagnosed quickly and treated effectively, resulted in little disruption in daily business operation.  Executive Vice President and the Chief Operating Officer for...
Did We Ever REALLY Ask?

Did We Ever REALLY Ask?

Hospitals and their corporate officers live and die by customer satisfaction scores such as the Press/Ganey Survey and Harris Poll. The problem is that these “surveys” & “polls” are little more than “opt-in” commentaries. Scientific data shows that, regardless of...
Entrepreneur Heal Thyself

Entrepreneur Heal Thyself

As the practice of medicine becomes more and more the business of medicine physicians find themselves with an ever widening view of the market based world. Some physicians retreat into practices where they need “only practice medicine” and allow others to “deal with...
Fiddling as America Burns

Fiddling as America Burns

Emergency Managers, Contingency Planners and Disaster Preparedness Educators nation wide sing a common refrain, the need for a coordinated disaster preparedness effort is not news. The need for meaningful and effective disaster preparedness funding is not a recent...