What is Your Safety Worth?

What is Your Safety Worth?

In 1999, the Institutes of Medicine asked a simple yet profound question,    “If you would not ride in an airplane flown by a pilot who had not qualified on a flight simulator, why would you allow a healthcare professional to treat you who had not qualified on a...
Fresh Eyes for Companies that are All Heart

Fresh Eyes for Companies that are All Heart

The CEO of a major international company falls ill for the second time in two years.  The first illness, diagnosed quickly and treated effectively, resulted in little disruption in daily business operation.  Executive Vice President and the Chief Operating Officer for...
InstaDecision: 4 Steps to a “Blink” Moment

InstaDecision: 4 Steps to a “Blink” Moment

In the last minutes before Wall Street’s closing bell on Friday, a professional stock broker known for his nerves of steel suddenly dumps his high-risk portfolio, seemingly without regard to price or loss. At the bar that night, his colleagues openly rib him about his...
Monuments to Preparedness

Monuments to Preparedness

A monument is a living structure that will last through the ages.  Monuments on the scale of the Pyramids of Giza, Mt. Rushmore, and the Taj Mahal stand as living testaments, immovable in their size, scope, and emotion.  Monuments are also part of the culture and...
Did We Ever REALLY Ask?

Did We Ever REALLY Ask?

Hospitals and their corporate officers live and die by customer satisfaction scores such as the Press/Ganey Survey and Harris Poll. The problem is that these “surveys” & “polls” are little more than “opt-in” commentaries. Scientific data shows that, regardless of...